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With SMS messaging
  airlines are boosting revenue
  ...while improving customer service.
 
     
 
 
 

Redfin SMS Platform

   
   
 
 

Yesterday's internet savvy traveler is today mobile savvy. The emergence of smartphones and flat rate billing for internet access is driving the growth of mobile browsing.

The integration of traditional web services with mobile web and SMS presents airlines with fresh revenue & customer service opportunities. For airlines, the question is how can they adapt to this change by delivering new services to grow revenues.

The Redfin SMS Platform is an intelligent platform that will enable an airline to generate new ancillary revenues by delivering value-added SMS messages to passenger and will also help to drive the uptake of traditional ancillary products.

 

Product Features

Global reach - One way & two way SMS delivery to 600 networks across 200 countries

 

Delivers itinerary confirmation messages & flight departure messages

Monitors flights and automatically advises passengers of delays or cancellations

Profiles a PNR and delivers targeted advertising messages

Identifies ancillary upsell opportunities and gives passengers last minute opportunity to purchase via SMS exchange

Multi language support

Extensive statistical reports providing immediate feedback on successful campaigns

Built on business rules platform to enable change as customer requirements evolve

Not based on premium rate SMS services, so airline does not have to share revenue with mobile carrier

   
 

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